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WebConsulting.com.au


Phone: 07 3901 6723
 
 
 
 

WebConsulting.com.au - Customer Satisfaction


Our customers are very important to us, and we are constantly trying to improve on the services we deliver.

We encourage customers to provide us with feedback, so that we can continue to enhance our reputation for outstanding service, reliability, professionalism and value for money.

We would very much appreciate it if you could take the time (< 5 minutes) to fill in and submit the following Customer Satisfaction Survey. ALL fields are optional, and you may submit anonymously if you like (although we would prefer some contact details in case we want to clarify some of your responses). If you don't know the answer to a particular question or if it is not applicable, simply leave blank. All submissions will be treated confidentially.

If you have any General Enquiries, Comments or Criticisms, please use our Contact Form

Customer Satisfaction Survey

Customer Contact Details (optional)

Name:

Email:

Phone:


Initial Consultation

Did your consultant give a professional first impression ?

Definitely

Yes

No

Definitely Not



Did you feel that the consultant listened to your needs effectively ?

Definitely

Yes

No

Definitely Not



Did your consultant talk at an appropriate technical level ?

Definitely

Yes

No

Definitely Not



Was the Consultant able to answer all of your questions ?

Definitely

Yes

No

Definitely Not



Did you leave satisfied that the Consultant had a clear understanding of your needs ?

Definitely

Yes

No

Definitely Not



Did the Consultant explain what the next steps were ?

Definitely

Yes

No

Definitely Not


Please provide any additional impressions or comments (Good or Bad) you have of the Initial Consultation Process.



Quotation

Did the quotation accurately represent your requirements?

Definitely

Yes

No

Definitely Not



Were you happy with the detail level of the Quotation?

Perfect

Good

To Detailed

Way to Detailed



How did the dollar estimate compare to you expectations ?

Cheaper

About right

Expensive

Very Expensive



Did the quotation clearly list what you were expected to provide?

Definitely

Yes

No

Definitely Not



Did the quotation clearly list what WebConsulting.com.au would deliver ?

Definitely

Yes

No

Definitely Not



Did the quotation clearly define the payment Terms and Conditions ?

Definitely

Yes

No

Definitely Not


Please provide any additional impressions or comments (Good or Bad) you have of the Quotation Process.



General

Overall are you happy with the Services you received ?

Definitely

Yes

No

Definitely Not



Did you have confidence that we would do what we said we would ?

Definitely

Yes

No

Definitely Not



Were you treated in a professional manner ?

Always

Usually

Sometimes

Rarely



Do you believe the Services provided were Good Value?

Definitely

Yes

No

Definitely Not



Would you be happy to recommend WebConsulting.com to friends and business associates ?

Definitely

Yes

No

Definitely Not



What did you particularly like about your dealings with WebConsulting.com.au


Do you have any suggestions as to how WebConsulting.com.au could improve on the service provided to you